Not at Fault

Had an accident and not your fault? You may be entitled to a hire car for the duration of your repair.
Talk to one of our specialists today, call Amex Autobody first. We can advise you on whether a claim is necessary on your policy or on the at fault party.

Everyone has different types of insurance. So the best course of action will depend on the circumstances and your insurer’s policy on choice of repairer.

Call Amex Auto Body first to get your car back on the road!

STEP 1

Tell us the situation

We know insurance claims. We'll tell you the best course of action.

STEP 2

Get an assessment

Don't risk your repairs. Get our experts to assess the damage.

STEP 3

Review your quote

We'll provide you and your insurance provider with a full quote.

STEP 4

We repair your car

Choose Amex Autobody for prompt, reliable repairs using only genuine parts.

Exercising Your Options and Rights is extremely important.

If you are NOT AT FAULT and the other person has the capacity to pay or is insured, not making a claim on your own policy delivers a number of positives to you.

1. You are the one that has the control over the repairs and instruct us to authorise your repairs after the vehicle has been independently assessed and not by an insurance company staff Assessor;
2. You are not limited to rigid terms of a policy and you can choose your repairer.
3. Amex Autobody, as your repairer, will not be pressured by an insurance assessor to use non-genuine parts, rebuilt headlamps or changeover bumper bars (parts that may have been in somebody else's accident);
4. The Independent Assessor's obligations are to ensure that repairs are carried for a reasonable cost and the Assessor's role is not limited to an agenda of cost cutting, but to ensure your vehicle is returned to its pre-accident condition;
5. You will be invariably entitled to hire an alternative vehicle similar to your own during the course of repairs, if the period of rental is again kept reasonable;
6. If you are taking advantage of our preferred recovery process and extend all reasonable co-operation, we are prepared to stand behind our service and where appropriate offer you a guarantee that it will be at no cost to you.

If you want your car returned to its pre-accident condition without compromise and the use of a hire car, Amex Autobody can and want to assist.